Great value Sky Muster™ Plans

If you have had a Sky Muster™ service in the past, or already have the satellite equipment installed, we will be able to reactivate your service within 2 Business days of receiving and processing your application. Please note, more complex applications can take longer.

If you require an installation nbn™ will arrange for one of their delivery partners to install the Sky Muster™ equipment and the following time frames may apply.

nbn™ have set service level targets depended on location. For a standard installation, the target is within 20 Business Days of your application being processed. For isolated regions on mainland Australia including Tasmania, it can take nbn™ up to 35 Business days to complete your installation. Lastly for limited access locations that are only accessible by water or air the target up to 90 Business days.

Connectivity and IP address
Your service will be assigned an IPv4 address.
All IP address are fixed but we reserve the right to change assignments for capacity management from time to time, including during monthly CVC migrations that may be required to comply with nbn™ Fair Use Policy.

The speed of your service may be affected by a range of factors:

• Environmental: overgrown vegetation, new buildings, sun fade, rain fade and severe weather.
• Hardware: the inherent performance of your computer and other network equipment such as your modem, router or access point; and the length and quality of your cabling.
• Software: the configuration of your operating system, network stack, online application and network equipment such as your modem, router or access point.
• Electromagnetic interference: noise from other Wi-Fi networks, faulty power supplies or other faulty equipment may interfere with your own Wi-Fi network or the Sky Muster™ signal.
• Overutilisation: too many active devices sharing your service can result in your devices being starved of enough bandwidth to operate properly.
• Congestion: peak traffic in the evenings and Distributed Denial of Service attacks.
• Faults: equipment failures, backhaul fibre cuts, undersea cable breaks and routing issues can affect the flow of local and international traffic.
• Content: third-party content servers may only allocate you with a limited amount of bandwidth.
• Overheads: depending on the network protocols that you use, a percentage of your service bandwidth may be used for the transfer of non-payload data.

Please note that the actual effect of all of these factors on your service may not be ascertained until after the service is activated.

Exceeding your Data Allowance

If you exceed your Anytime (Normal) Data Allowance during a Billing Period, your Peak Information Rate (PIR) will be reduced for the remainder of that Billing Period, except during Off Peak Hours if you have remaining Off Peak (Bonus) Data available.

A reduction in your PIR will affect all network traffic. The reduction and subsequent restoration of your PIR do not occur instantaneously and may take over an hour to be effected by our systems.

The PIR is reduced to 256/256 kbps except for plans with Basic Evening Speed or Standard Evening Speed where the PIR is reduced to 128/128 kbps instead.

We do not charge for Excess Data Usage.

Capacity on the Sky Muster™ network is finite so nbn co has a Fair Use Policy in place in order to help ensure fair access to the network, especially during Peak Hours.

nbn co requires customers to limit their Data Usage to no more than 150 GB (300 GB from 1 October 2017) in any four week period. Furthermore, Peak Hour Data Usage is limited to no more than 75 GB (150 GB from 1 October 2017) in any four week period.  nbn co defines Peak Hours as from 7:00 am to 1:00 am the following day.

nbn co also requires each service provider (including us) to limit its Peak Hour Data Usage per customer to an average of no more than 30 GB (45 GB from 1 October 2017) of downloads and no more than 5 GB (does not change on 1 October 2017) of uploads in any four week period. As a result of this policy, our broadband plans with smaller data allowances represent better value than those with larger ones. And unlike other services with unmetered Netflix, all Netflix traffic is metered on the Sky Muster™ service.

nbn co does not offer a battery backup service for end users on the Sky Muster™ network. Therefore, during mains power disruptions, you will not be able to use your service or make emergency phone calls with it.

We strongly recommended that you always ensure you have ability to make emergency phone calls. Depending on reception, keeping a charged mobile phone close by may be one way of maintaining that ability.

The rollout of the nbn™ network involves new technologies. Some of your existing devices may rely on legacy technologies and may not work with the technology that nbn co chose to roll out in your area.

It’s important to contact each device provider to discuss your needs and find out whether your devices can be migrated to the nbn™ network and, if not, what alternatives may be available.

We do not provide support or compatibility information for specialised devices and services such as: medical alarms, autodiallers and emergency call buttons; monitored fire alarms; security monitoring systems; teletypewriter devices and EFTPOS terminals.

If you use a medical alarm, we recommend that you register it on nbn co’s website.

If you need standard telephone service but have a life-threatening medical condition, or live with someone that does, please seek a provider that can offer you a service with Priority Assistance. We do not offer standard telephone services with Priority Assistance but you can obtain such a service from Telstra Corporation Limited.

The legacy copper network in Sky Muster™ areas will not be switched off due to the rollout of the nbn™ network. However, it is still possible that your existing phone or broadband provider will switch off its network in your area due to other reasons.

Customers in Sky Muster™ areas generally have the choice to keep their existing landline phone service over the copper network active, or switch over to a voice service on the nbn™ network.

See nbn co’s website at https://www.nbnco.com.au/ for more information about the switch off.

The Basic Evening Speed option supports the following usage for up to two people: Emails and browsing; Social media. Due to the limited data speed,downloading and uploading large files is unlikely to be satisfactorily supported.

The Standard Evening Speed option supports the following usage for up to three people: Emails and browsing; Social media; Streaming video; and Downloading and uploading large files.