We are here to help     Contact our customer care centre on
1300 730 302      or
Support
Support
BorderNET support services come free of charge to all existing customers.

You can contact BorderNET support staff in a variety of ways

BorderNET provides support for satellite services provided under NBN Co. and ABG subsidy schemes as well as our old ADSL and Dial Up connections.

Any personal hardware that the customer has attached to the network (such as a router) does not fall under this support, however our support staff will attempt to assist you wherever they can.

We also support our email, domain & hosting services using the non-server applications of Microsoft Windows Vista, Windows 7&8, Internet Explorer, Outlook and Outlook Express.

In a case where you require assistance with software or hardware that falls outside of our support boundaries, we suggest you contact the manufacturer or vendor for assistance.

BorderNET cannot be expected to provide support for applications that the manufacturer or vendor themselves has ceased to support. The customer is responsible to abide by any product licensing requirements and must have those readily available if required at the installation of the BorderNET service.

Outages
Planned Outages

TypeDescriptionStart TimeStop Time
 No planned outages at this time  

Unplanned Outages

TypeDescriptionStatusStart TimeStop Time

FAQ
Disclaimer
The information contained in the support section is for BorderNET Internet customers ONLY. Copyright in all of the material on the Support Section, BorderNET.com.au and associated websites, including but not limited to information, artwork, text, maps images, technical insructions and pictures (herein referred to as "CONTENT"), is either owned by or administered by BorderNET Internet Pty Ltd. BorderNET does not warrant, guarantee, undertake, or make any representations regarding the accuracy, reliability, completeness or correctness in relation to the information presented in the support section associated websites or the CONTENT.

You accept sole responsibility and risk associated with the use and results of information contained in the support section. Under no circumstances shall BorderNET be liable for any loss or damage (including special, indirect or consequential damage) whatsoever which may arise from or in connection with the use of the material contained in the support section. By entering this website you are agreeing to the above use. If you do not agree with the above disclaimer, please log out of the support section immediately.