Who we are

Bordernet Internet PTY LTD ACN: 103 155 693

Our Contact details

Collection from third party sources

We may collect personal information from someone other than you, and you may not be aware of the collection, when it is not reasonable or practicable to collect it from you, and it is available from:

  • publicly available sources like phone books
  • other companies in our group that you may have delt with
  • third parties like our business partner, your authorised representative/s and wholesalers
  • information brokers
  • other telecommunication and information service providers that interact with us in providing products to you (eg overseas when you use a roaming mobile service)
  • fraud checking agencies
  • our dealers, contractors and other representatives that you may deal with
  • our websites and how you use them
  • various parties listed under Disclosing personal information in our Privacy Policy.

Collection under law

We may be required to collect personal information under the Telecommunications Act 1997 and laws made under it (eg if we supply a pre-paid public mobile telecommunications service, we are required by law to carry out an identity check.) We may be required to collect information, relating to an individual or a communication to which an individual is a party, under the 'data retention' provisions of the Telecommunications (interception and Access) Act 1979 ('Data retention Law').

Why we collect and hold personal information We collect and hold personal information because:
  • we may need to use it to operate our business
  • we may need to provide it to other parties in connection with our business.
  • we may need to comply with the law, including the Data Retention Law.

The uses and disclosures we may make of personal information are detailed in our Privay Policy.

Unavailability of personal information

If we cannot collect the information we need about you, we may not be able to supply the products or service you want.

Disclosing personal information

We may disclose personal information as reasonably required to contractors and suppliers who goods and services that we use to operate our business and provide products and support to you, and to other parties detailed in our Privacy Policy. We may also discolse it to authorised agencies under the Data Retention Law.

Some of these parties may be based overseas eg United States of America and countries where you are accessing the service while traveling.

Access and correction

Our privacy policy contains information about how you can access and seek correction of the personal information about you that we hold.


Our privacy policy contains information about how you can complain about a breach of the Australian Privacy Principles, and how we will deal with such a complaint.